Death Valley

I have been through 8 weeks out of my 10-week internship. Although I had a very easy and smooth start, it is getting crazily busy as my internship approaches its end.

As I mentioned in earlier post, I have not been assigned to a real client project for the summer, but instead, I have worked on two Bid and Proposal projects. While the first one lasted only a week which is norm for B&P effort, the second one that I am working on has been going on for more than a month and there is almost another month schedule ahead of it.

To give you a sense of what I have been up to, I just sent out version 55 of the project deck to my boss. So, basically I have been intimate friends with PPT and Excel. Unlike normal projects, I have to deliver some new slides or spreadsheet models on a daily basis. I spent 10 to 16 hours every day in office, worked more hours after coming back home, and sometimes need to get up 4am to catch the 6am flight to New York, and flew back to Chicago the next evening. So, are you still thinking about consulting??
However, on the bright side, due to the importance of this proposal, I have been given great exposure to high level leadership team during the project. I spent 6 hours this Wednesday with IBM Global XX industry Leader, North America YY practice leader, and other VPs and executives in a tiny meeting room in IBM New York office. Can you believe it?

Although tired, I have been learning and improving a lot during the past weeks! Not only excel and PPT skills, but also the way I think and work. I leant to pay attention to details such as font size of a text box, meanwhile I think strategically from higher level and different perspectives. I become more comfortable with uncertainties and vagueness and am able to make educated assumptions wherever necessary. I realized that we are actually employed and paid to solve those uncertainties which clients found difficult to solve themselves. I am happy with my progress!!

Exploring Chicago!!

Most of you must think that consultants travel all the time, however, this is just not the case for me. Unlike my other IBM GBS fellow interns who have been traveling to clients, I have been assigned to work on two bid and proposal projects, both of which unfortunately don’t require traveling. So, basically, I have spent most of my internship working in IBM Chicago downtown office in the Loop and right across Deloitte building. Actually, out of 18 interns of GBS this year, I am the only one working in IBM office and don’t travel. Although not ideal and different from what I have expected, it allowed me to explore Chicago a little bit more and deeper. It is truly an amazing city in terms of whatever you name it, although a little windy sometimes, but just sometimes, not always. As I have been to almost all the major big cities in US, I can say that Chicago is second to none.

Since I live in the Chicago suburbs, I commute between work and home by Amtrak train, and one way trip takes around 45 minutes if I catch an express train, otherwise it will be 1.5 hours. If you have seen the new movie ‘Source Code’, you should know how the Amtrak train in Chicago looks like. It is comfortable and safe, although not too new. Actually, it is pretty convenient for those who live in suburbs and work in downtown Chicago. You know, the traffic in Chicago during rush hours can be really bad and parking fees is just crazy.

During the past one and half months, I have been to lots of wonderful parks, museums, restaurants, and bars in Chicago. However, nothing is comparable to the experience on the national day weekend. I went boating on Michigan Lake with a few friends! It was really a unique and hilarious experience for me. Prior to that, I had never been on a private boat before. It was just great to look at the skyscrapers of Chicago from another angel and enjoy the sun shine a little bit after spending most of my time in office since my internship starts. Unfortunately I had been made fun of having the so called farm’s tan after whole day exposure to sun; I should have taken my t-shirt off!! Need to work out a little bit though!!

Transformation from Engineer to Consultant

After more than 5 weeks in IBM GBS, I have experienced and learned a lot in consulting and am getting used to my job role as a business consultant, which is no longer that mysterious to me as it was before since my previous background was a software engineer and I had zero experience in consulting or even client-facing job roles. To my satisfaction, I like my new role, since I had more mental challenges than before, and accordingly more impact with what I do.

As an engineer, all I was supposed to do is to implement the ‘Requirement’ written by Product Managers within ‘scheduled project deadline’ decided by Project Managers. I don’t need to be really creative or innovative to get my job done; it was actually straightforward and ‘easy’ if you master the technical side. However, as a consultant, I need to manage myself and be relatively independent on what I do. And my work becomes more diversified than before. Firstly, I need to collect business requirements from both team members and clients. Then, I need to come up with some proposal documents describing what the hypotheses and deliverables will be. Lastly, I have to come up with a work plan document regarding those deliverables which could be either strategy or implementation in nature. Although I mentioned the need to be independent as a consultant, don’t get me wrong, we can actually never achieve anything without effective team work no matter how senior or knowledgeable one becomes.

The other important learning from the past 5 weeks is that a good consultant needs to be comfortable and efficient in working with uncertainties and make educated assumptions or guesses whenever necessary. Nevertheless, because of my engineer background, I was really bad at working with uncertainties at first. I was afraid of making wrong or inappropriate assumptions if I don’t find ‘sound’ evidence to back them up, therefore, I turned out be slow and ineffective and felt lost of directions. Luckily, I got a wonderful project buddy who has always been patient in giving me instructions and transferring his experience to me since he was an engineer as well and had gone through what I am experiencing. Although I think I am getting better, Rome was not built in a day anyway.

First week in IBM GBS

The first one and half week of my internship has passed by quickly, and I have received my first paycheck this morning, which is my first one after I quitted my job in China one year ago!

I started my three-day orientation and training with other 40 interns, including both MBAs and undergraduates, in Herndon, Virginia, which is a nice city near Washington DC Dulles international airport. It is really nice to know all of the interns, and I talked with almost everyone and made quite a few new friends from different MBA programs and universities all over the U.S. Actually, what impressed me most is the diversity of the intern class; people are originally from all over the world with different academic and professional background. But one thing in common, all of us are passionate about consulting, especially information technology oriented strategy consulting. So our conversation topics are mostly around the unknown consultant life ahead of us in near future.

All of the interns were recruited by IBM Global Business Service and will be based in either New York or Chicago office during the summer. In IBM GBS commercial sector, consultants are aligned with different industrial sectors, including financial services, distribution, communications, industrial, general business and internal practice. Each of these sectors is an independent P/L, consisting of Strategy transformation, business analytics optimization and SAP and oracle application practice. As I mentioned in my previous post, I am aligned with strategy and transformation practice within Industrial Sector for the summer.

I spent most of time in the first week studying industrial sectors’ learning material, and more importantly, familiarizing myself with all kinds of administration tools within IBM. Although I had sort of expected the complexity of the administration system of IBM since it is such a huge company, I was still surprised after a glimpse of how this ‘elephant’ company is actually run. At the end of last week, I finally got to know my project assignment and I will probably travel to client site starting from the mid of next week. I will come back with new stories about my internship in 2 weeks. Good luck to everyone!

Happy Centennial Birthday, IBM!

My name is Jiawen Mou, an MBA student in Ross School of Business at Univ. of Michigan. After finishing my first year in Ross, in less than one week, I will start my internship at IBM GBS (Global Business Service) Strategy and Transformation Division, working as an MBA intern consultant. Although I don’t know my specific project assignment for the summer yet, I was informed that I would be staffed in Industrial group in Chicago. I am really excited about the opportunity to work for IBM, especially after knowing that IBM is going to be 100 years old this June 16th.
Prior to business school, I had been working as an engineer and project leader in eBay China Development Center, however, I had always been looking for new learning opportunities outside engineering, and that’s why I came to US to pursue my MBA degree. As for the internship in IBM consulting division, I am expecting to experience the life as a consultant and challenge myself to learn new things and think differently.
While being excited about my new job function, I feel more pressure and nervous as the start date approaches. Actually, my biggest worry is still my English abilities. What if I can’t fluently express myself in a conference call!? What if I stumble in a presentation to clients!? Challenging but intriguing!

Wrap up and final presentation

My last two weeks went by quickly as I wrapped up my workstream on the project and completed finishing touches to my deliverables. My work was focused on organization design for the client’s corporate communications department. I detailed out roles and responsibilities, assigned specific activities and helped the client identify hiring requirements. I realigned the reporting structure to enable greater focus on brand building and communication through the corporate website. I introduced the client to a methodical and rigorous approach to organization design and my framework became very popular with the management.

I feel satisfied with my contribution to the project. First, governance was a significant piece of the overall engagement and I had full ownership of developing the model. Second, I worked beyond scope to build frameworks for organization design, which led to the expansion of strategy consulting work. Finally, the governance model and organization design went through multiple discussions with the client and therefore was accepted for implementation. My mentor and buddy on the project played a great role in making this a success. His guidance and support throughout the summer gave me the confidence to go over and beyond my mandate.

The internship wrapped up with a 20-minute final presentation to the leadership of Strategy & Transformation (S&T) practice at IBM. It was great to see the immense variety of projects the interns had worked on. The leaders Saul Berman and Ron Frank provoked thought and articulated insights to build upon the work presented by the team. The final presentations added immense learning to my already rich summer.

Huge credits for making my summer so rewarding go to the lead MBA recruiter who got behind the nascent program with a great amount of personal commitment. With great persistence she influenced the leadership to staff us on the right projects, provide the necessary resources and participate in sessions. Most of all, she was warm and personable and wanted each of us to succeed. I look forward to working with her

Penultimate week at IBM

I am sitting in a stylish New York cafe and thinking how much I'm going to miss the city when I wrap up in two weeks. The combination of a challenging project and staying in the Village (NYU area) has made IBM a rewarding choice for my summer.

It has been an exciting week. For the last three weeks I have been developing new frameworks for the client to think through their organization design. This involves breaking down roles into modular activities and then matching them to skill-set and career direction of people in the organization, as well as using it to identify hiring / outsourcing needs for the client. This week my model found traction with the Head of HR and hopefully this week we will put it to use. It's an opportunity to establish a personal brand on the project and I am looking forward to it.

IBM recently published their 2010 Global CEO Study on how the nature of leadership has changed in the new economic environment, and the issues that are most important to them. Interestingly, they conducted a parallel study with students globally, gathering their perspective on the same issues. The intern group had a fascinating discussion with Partners on the study, that added insight into the stark shift of beliefs from the current generation of leaders to the next. Central to this shift are increased faith in analysis-based decision making, new-found comfort with globalization and huge focus on sustainability (ecological and economic). We had some enthralling discussions on the role of governments, social enterprises and new communication networks.

As I shape the final deliverables of the project, I am keen on defining my career path at IBM. I would like to focus my career on developing operating models for my clients. I want to help clients have nimble yet streamlined, entrepreneurial yet integrated operations. Sure, this duality is difficult to visualize in traditional management thinking, but companies like Singapore Airlines, Samsung and Starbucks have innovated at turning such trade-offs into synergies in the past. This week I will reach out to Partners for their guidance on shaping my consulting career in this direction.

IBM's Consulting Model

IBM continues to surprise me: this time with its super-collaborative culture. I see multiple partners working on deals together, bringing business for different groups at the company. They are able to position services throughout the lifecycle of initiatives: starting with strategy setting to implementation to business process outsourcing. In addition, they tap into an enormous range of in-house software products and technologies available to create industry-edge capabilities for clients.

Many projects at IBM have large-scale technology implementation aspects to them. My group – the Strategy & Transformation practice – usually comes in at the beginning of a project to lay out strategic direction, business case, high-level design and transformation planning. I am currently advising the corporate communications team of a global manufacturer in integrating messaging and brand-building across all regions under a global umbrella. I am redesigning the organization, designing processes for content creation and localization, defining governance framework to maintain consistent brand image, and creating strategies to win the hearts and minds of stakeholders. I hate to admit it, but a big part of my work on this project is MO. I’m building upon concepts in that class to deal with real-world challenges. I am very impressed by the detailed transformation methodologies used by IBM, which dive deep into stakeholder management and communication methodologies (remember EIS simulation?).

As you decide which consulting firm to work for, two important factors are location and work-life balance. IBM is extremely flexible in terms of location. You can stay wherever you want as long as you can fly Monday-to-Thursday to your client. That gives you immense flexibility in terms of moving around with your partner. Also, you can work from home on Fridays if there are no events or meetings, which can help offsetting the travel fatigue and balance the work-life equation a little bit.

Starting up as a consultant

“In matters of great importance, it is style and not sincerity that matters” – Oscar Wilde

One of the most important qualities of a consultant is to build credibility quickly – with the client, with their team and in their firm. Early impressions count heavily. The first two-three weeks of consulting are the most demanding for a fresh consultant looking to establish a good early impression. I would dedicate this post to sharing learnings from my experience that could help a fresh consultant ace this early challenge.

Always be on time. I cannot stress the importance of this enough. In the American workplace, punctuality is expected by your colleagues and clients. Set multiple alarms in the morning. Skip breakfast if you’re rushing, but be 5 minutes early at client site. In a couple of weeks you’ll smack of dependability, which will go a long way in your relationship with the client.

In meetings, listen well and contribute confidently. Never let the client feel that you are an intern. Firms won’t pronounce you as an intern in front of the client. You are expected to perform like a seasoned consultant. However, I would stress listening much more than speaking. Jot down your notes, form your ideas and speak impactfully at the right time. In a large meeting, I personally prefer to carefully rehearse talking points in my head, and then deliver them succinctly, clearly and confidently.

Consulting firms are looking for new ideas, frameworks and models to solve problems all the time. Develop new models, nurture new ideas when you have some time off your responsibilities. Then take these models to your buddies, the partners, and to your clients. These go a long way in convincing your firm that you bring fresh thinking to the table. If you do implement your model, make sure you highlight appropriately. Share the model, write a case study, put it on the knowledge base and present your work to partners.

Network well. Seek advice of experienced folks on how to shape your internship. Their inputs will not only be immensely useful to your project, but will also give you an insight into its culture and what it takes to be successful in the firm. Offer to work for your partner, project manager or buddy beyond the project. Help out in writing proposals, SOWs, project plans, etc. These are very tedious document that people are always looking for help on. You’ll be a super-valuable asset to them and they will back you for a full-time offer.

Finally, always be cognizant that the client is paying a huge hourly rate for your work. Always push yourself to deliver value that is greater than that rate.

Great start to NYC summer

New York has always been among the top cities I wanted to live in. It's full of life and color, a tremendous variety of restaurants and the most vibrant art and culture platform that I have seen anywhere. Finally my dream comes true for the summer as I start my internship with IBM. As I absorb my first week of experiencing this fascinating city, I am surprised how quickly it flew by.

My internship at IBM started with a three day onboarding class in Washington D.C. with other MBA interns from Kellogg, Booth, Wharton and Columbia. While the class itself was to familiarize us with the company and the administrative processes, the three days together in D.C. were a great way for the intern batch to bond and build an instant support network in the company.

The first week flew by in a blur as I absorbed training materials and research, and networked with consultants and partners in the Strategy & Transformation practice. The need to network with people cannot be overemphasized in a large consulting organization. Since you do not have a strict reporting heirarchy, finding ways to advance your career is in your own hands. Building a network of peers and mentors can help solve problems on an assignment and help land the engagements you're looking to work on and open opportunities in the company over a longer term.

My project starts in Atlanta next week, and it's expected have a typical Monday through Thursday on-site travel schedule. My work will be focused on organizational alignment and change management at a large multinational corporation. I hope to get exposure to my client's senior leadership and be able to identify additional strategic and operational challenges facing their business. My metric for success in the project would be to creatively solve a significant problem for my client that would result in measurable value to the client. On the weekends, of course, I will be exploring the city and making some good friends.

Musings on a train journey

Hello Everyone!

My name is Anshuk Gandhi. I am writing this post on board a train from Manchester to London. We just finished a very intense and rewarding MAP last week and I am treating myself to a short holiday in England. I came to Ross from India with 5 years of operations and technology consulting for large manufacturing companies. My first year at Ross has transformed the perspective with which I went in to solve business problems. Reflecting on my MAP experience, I was thrilled with my ability to quickly recognize strategic issues in a retail bank's business model and to lay out specific changes to their products, pricing, marketing techniques and customer relationships - all in six weeks. As I prepare to intern in IBM's strategy and transformation practice this summer, this experience gives me great confidence in my ability to do well and land a full-time offer.

Besides my love for consulting, one of the reasons for my choosing IBM over other offers was that it's based out of New York, which I like because of its pace and its vibrant arts and culture scene. Thankfully, IBM has arranged for subsidized housing in Manhattan for the summer. I do not know yet whether my client will be close to New York or I will be on the road Monday to Thursday, but I am looking forward to having some great weekends in the city.

Prior to the start of my IBM internship, I am going to spend a month in Bombay and intern for a month with GMR Infrastructure. This is a corporate finance internship and I hope to gain a deep understanding of project evaluation and financing models, which will be really useful in my consulting career. I will write on this blog about that experience and others during the summer. Until then, adios!