Final thoughts- Never stop learning

-Hi everyone, I am one week away  to finish my internship, so this last blog may reflect some mixed feelings. Of course, I want to go back to business school, but as I’ve been saying before, my internship has been a great experience.  First, I had relevant and very interesting projects, second I have a great work-life balance that allows me to take advantage of NYC and third, New York itself, which is a great city to be in the summer with tons of free activities.

To wrap up my blog series, I am going to talk about the final presentation. During my last post I talked about a group project, do you remember that? Well, once we submitted the project, we needed to present to the top senior leaders of the organization, our managers and the rest of summer interns. Basically the auditorium was filled with around 50 people. The combination of the quantity and quality of the audience were factors that created a very stressful, and busy week. I am not the type of person who likes practicing presentations, but given the context, we practiced 6 times. The good thing, is that the official presentation wen very well. We were able to convey a heavy-data-driven project, and all our international accents with some fun examples, which helped to engage the audience and make the presentation more interesting.  Two big take aways of this final presentation: Again, a group works in which is important to establish roles and identify peoples’ strengths to divide better the presentation and set a positive tone, or simply manage the flow.

 Also, as international student, I would say that I had to step back and be humble to asses this US professional landscape, learn more things and be very open to feedback. Back in Mexico, I was so used to give presentations to big audiences and important people that I hadn’t had feedback for a long time ago, but in this context, I did, and it made me change my mindset for good, as I realized that there are always ways to improve. This conclusion was a constant during my internship. I got 6 years of work experience before coming to the MBA, and, at least for our group project, I was the one with more experience. I can say that this professional experience definitely  helped me to navigate Citi as a big organization, create good networks, solve business problems and approach the things that I was asked to do.

However, sometimes experience may cause less willingness to learn or take feedback. Nonetheless, I was impressed by the things that I learned from many people, as I’ve been saying, Citi is a very diverse organization, in every sense.  I found that I always had something to learn. Yes, I know, an MBA candidate has to be open to learn always new things, but the truth is that many times it is more a mantra than something that people take into practice. So, this summer I really practiced doing this, learning by doing and being very open to feedback with a true willingness to improve. Which in the end, may turn to be a good impression when feedback is internalized and put in practices. Not only for the summer, but also in general for a good professional life.  Finally, I think that by keeping this mindset, I am going to leverage more on my Ross classmates and learn the most during my last MBA year.

Diversity, Exposure, Cooperation and Work-life balance.. Loving NYC

Hello friends. This was my 7^th week , one more week down in my internship at Citibank., so I have 3 more to go. This was a veeeeeery busy week, for me that I really care about work life balance, I can say that the past days were the only in which I really had to stay late. This week was about working in a group project, which basically is solving a business issue for a division that is not familiar to the team, and working with 7 people. It may sound easy but it wasn’t. The big challenge was to deal with so many people in this team, so I had to go back to my MO classes and take many useful tips. 

Another thing that happened this week, was our speaker series with Vikram Pandit Citi’s CEO. Needless to say that it was great, very smart guy who was born in India, and very down to earth, even charismatic. Which takes me to the first topic of today, the company culture. Which has three major components.  First, diversity across divisions and business units. It is very natural to see people from everywhere interacting with each other. Which make sense as they are know as the global bank. Citi is not the biggest bank in US, nor in the world, but is the only bank that has presence in more than 180 countries. Hence, diversity plays a critical role and you see this in all different levels. A CEO who is from India, another who is from Mexico,  directors from UK, Venezuela, Italy,  China, and you name it. For me it has worked very well, as being international student, you feel that you are in a very open space where they are willing to promote and develop people from outside of US. 

Another important component of Citi’s culture, is it openness with senior management.  This speaker series with our CEO is only a good example, but we’ve had had this type of thing with other very senior leaders along the summer internship. Twice per week to be more precise.  This exposure not only has helped to understand other areas of the organization, but also to get worthwhile tips about personal and professional development. I found this very relevant, as in my previous work someone told me once. “In a company it is not only about delivering and working hard, you have to develop leadership behaviors and get exposure from senior levels” The latter helps not only to learn, but sometimes it may connect you with someone who share your background.  Another aspect that I have enjoyed so far, is the cooperative culture. It is important to note that I work in consumer banking, whose culture may vary from Investment Banking and Sales & Trading. Departments that are also part of Citi, but that require more daily hours, which changes the dynamic of the work. 

Well, as I was saying, in consumer banking it is very common to work in cross-functional teams, and being evaluated by your pers. This two things push the cooperation among team-members, as you know that everyone needs from everyone, and that your rating or the decision of hire or not hire will depend on the evaluation of your teammates. I enjoy working and interacting with people, so it works for me. However, it may be people who like more the individual work. But as I said, there is no good or bad, the only important thing is to understand, and look for the right fit. 

So far, I have had a great experience at Citi, and I love that they foster these three things on Citi’s culture: Diversity, openness with senior leaders, and cooperative teamwork. And probably, I will add another component that creates a good environment, good work-life balance. Here In NYC I ‘ve had the opportunity to read, work out, work, and go out on a daily basis. Which at least for me, is a great experience. This is it for now; I hope you have enjoyed my stories so far; I will be posting soon my last one. See you until then.

Miguel

7 weeks in

I have been at my internship for 7 weeks now, and there is still so much to learn about the industry and even my job. I learn something new everyday, and there are challenges all the time. The first observation I made about the industry is that it is very hierarchical. There are ranks within this industry and people put a lot of emphasis and respect on it. This makes sense, since for the people at the top, it took them a lot of determination and hard work to get there. So for my group in particular, I get to sit right across from managing directors  (md) or directors, but I don't get to interact with them a whole lot. The way it works is such that project ideas come from mds, and then the people like associates and directors will plan to make the project work out. So I usually work closely with analysts and associates. I don't think hierarchy is a bad thing, though it does make the office culture a lot more formal.

As for company culture, I must say, I really like Deutsche Bank's culture. I really like that people are willing to take time to explain how to do things, and they are really open to questions as well. For instance, I would be given an assignment, and if I don't understand anything, I could ask the most embarrassing or basic question and they are happy to explain it, even if it would take quite a bit of time. I also like that people in my group are very friendly. They joke around with each other a lot, and often take time to check in with the interns and just hang around to answer any kind of questions. So despite the hierarchy, people are still very approachable.

There's only 3 more weeks left in my internship, and its about time to wrap up some long term projects and kick start the final project!

Networking is actually part of the job

Hello, this is me again. This time I am going to talk about networking in the office. Has been 5 weeks already of my internship, and as we have been advised in school, networking is very important at Citi, as at any other company.

The good thing is that Citi also knows this, so they foster networking among people in the organization. Even, for my first week, I ad already a mentor assigned. Every intern has one, so this mentor may help you to answer all the questions that you cannot ask to HR, and help you introduce to new people. She, my manager, and my teammates have been the main sources to be introduce to more people. And it started naturally, since in order to understand the projects or the landscape, it is important to meet with many people, and those people will refer you to other group, and so on an so for. Also, I reached out the people who interviewed me, and they also gave me more contacts. Now I have a list of people that I cannot find the time to schedule meetings with them. I would say that in this 5 weeks I have been successful at creating networks within the organization. Part of it has to do with my genuine interest of knowing more people and understand what they are doing. Which in the end will give me a better perspective to decide in case that a job offer comes. People have always different roles, backgrounds and experiences with the companies they work for, so networking for me is helpful for both understanding the organization and gaining future sponsors within it.  Since Citi foster this, as I said, it is relatively easy that you can meet with senior people, and in the end, those are the people who can give you a better advice. Another piece that has been critical, is come prepare to those networking meetings. It is like the process that OCD gave us for recruiting. First send a short e mail explaining who are you and you motives, schedule a meeting. And come prepare for it. Understanding your objectives and of course, have clear and smart questions. That is the way  they automatically will say. “You should meet x” so there you go, you have another contact. Ok, that’ it for now. I’ll keep you posted. 

A well-rounded work plan

HI Everyone, it has been a while since my last post. And time has gone pretty fast for my internship; I cannot believe I am halfway already. This is my 5 week out of 10. Currently, after having several discussions with my manager and teammates, I came up with a defined work plan. It was not surprising for me that some thing will be ambiguous, and that I would have to step up and starts my own work plan. By saying this I don’t mean that they didn’t know what I have to do, but I am saying that they were not 100% sure about what would my contribution look like. Which doesn’t surprise me, as in my previous work at P&G things were like this, but I can say that it is a much better way to learn things and develop different skills. It is like a consultant job, without the same pay but certainly without the same working hours. Well, to make the story short, I realized that I could match my personal objectives in terms of skills/experiences to gain, and what Citi needed. So I came with 3 different projects a) Develop a competitive analysis of different potential suppliers b) Develop the template/framework of the steps to follow in order to close a deal of a new business model, with the top retailers of US c) Asses the social media landscape and come up with a strategy that differentiates Citi (and its new business model) from other companies. It took me several meetings and talking with different people to gain sponsors for my projects. Citi, as any other big organization, works a lot with this corporate dynamic of aligning different stakeholders. However I am very satisfied with the outcome, as I will build experience in strategy, business development and social media. Now, in order to get things done, I built a timeline, develop and aligned different frameworks to approach each of the projects, and committed my deliverables, in a very specific way. For example, in the social media I will deliver an executive summary in a word document, and a deck with all the insights, next steps and success criteria. This may sound logic, but when it comes to people, everyone is different. I learned in my previous job that it is better to over communicate and set the right expectations, using measurable criteria. (Similar to the START concept we revised at MO 503). It happened some times before that if these things are not stated, there may be some miscommunications. The other thing is that in big companies, that work as matrix organizations, you never know when a person working close to you moves to a different role or simply leaves the company, so it is very important to have a clear work plan.

That’s it for know, but I’ll keep you posted.

Busy busy busy

Work has been really hectic. After 2 weeks with my group, people are starting to give me more work and more responsibilities. There are long-term projects to do on top of everyday responsibilities and random tasks and one-off projects. Hours get really long sometimes. So here's how a typical day for me is like - I get in to work at 7am, check my emails for a while, then head off for a meeting at 7.15. I get out of the meeting at 8am, check/respond to emails, get on the office chat to check in with the people I'm supporting, and if there is nothing urgent, I work on my long-term projects. Throughout the day, tasks will come in. For example, the MD may want to pitch to a client, and I would have to build parts of a pitchbook. When the market closes at 4pm, I will start writing market commentaries and send them off to my supervisors. I will keep working on completing those tasks that are due by the end of the day, and on an early day, I end at 9pm. On a busy day, I get out at 11pm. And, busy days actually happen often. So on average, I work about 16 hours a day. I never had to work on Saturdays, but I do work on Sundays. Usually, I would work about 6 hours on Sunday, but this week, some urgent deals came up and I worked 14 hours today. So that's the overview on each day and how my hours look like in a week. Banking is definitely grueling with its long hours, but I've expected this and take it as natural that this is happening.
As for social life, it can be really tricky to get a balance. After the long hours, I just want to go to bed, rest up, and get ready for another long day. So I don't usually get much social life on the weekday. On the weekends, if it was a particularly long week, I would rest up and relax. I would go out to meet friends, and sometimes hang out with other interns, or get a good workout. Work life balance is important, but since this is a summer internship, I'm prioritizing work over life. Life can come after the summer is over :)

From Consumer Goods to Banking

Hi, this is Miguel Martinez, mexican MBA at Ross.  This summer I will intern at Citibank, within the Consumer Banking division. Although specific projects have not been released yet, I know that I will be working for Credit Cards in New York City.

I am very excited as this opportunity represents a change in industry. I come from the CPG industry, where I  developed experience/skills during 6 years at Procter & Gamble. I did  sales, business development, strategy, in-store marketing, and category management. Now, I will have to leverage on  those experiences and the soft skills to have a successful internship.

Coming from CPG helped me to being able to try another industry, as currently, many companies are focusing on the final consumer to deliver a superior "experience" that engages current consumers (create loyalty) and attracts new ones (bring more consumers) by matching the benefits of the product with the needs of the specific segment. Something very common in CPG, but not very adopted in the rest of industries. Specifically in my internship, I know that I will have to understand the consumer and propose specific actions/changes in the value proposition of a given category of cards segment, while understanding the dynamics of banking industry. The idea of the program, is to start in this credit cards track for the internship, and then rotate or have different assignments as a full time. The  program objective (internship +2 years of full time) is that in the end, the person has a well rounded picture of Consumer Banking industry, and takes more important roles.

Having to transfer my skills not only to a new industry, but also to a different country, are the things that I see as the biggest challenges. Also, transferring skills is what makes me excited and at the same time makes me a little nervous, as I know that the culture in banking is very different than in CPG, not sure to what extent, but definitely I am anticipating to face different networking styles, and probably  different politic issues. On the other hand, I think that my knowledge about consumer behavior, and business acumen  will help me to navigate and have solid proposals. Besides, I already have a great test of transferring skills with my MAP (Enjoy, Chile), so I think that it will also help me to have a safe landing with Citibank.