Wednesday, July 25, 2012
Closing Thoughts
Tuesday, July 17, 2012
Learning Wall Street
Thursday, June 21, 2012
My first two weeks in New York Citi- Part 2 of "from CPG to Banking"
Has been a while since I posted my first blog. You may think that the title of this second one is a miss spelling, however it is not. I just didn't want to be one more person talking about Citibank, as I just saw that my intern classmates have been very active.
The ver first week went by very quickly. We had a trainning during the whole week, along with some networking events and an speech of the CEO of Citibank consumer banking division, Manuel Medina Mora, who happens to be a mexican that has a long career in the banking industry. This conference, was just the cherry on the cake that confirmed the things that I am enjoying at Citibank. First. Diversity of backgrounds, and second, approachable senior management. As I consider both relevant elements when it comes to build a strong organizational culture. Also, they come very useful when evaluating whether I see myself working for Citi in the future, because, from an international student perspective, I would not like to be working in a place in which thediversity in background is not appreciated. Another thing that I have enjoyed from the program so far, is the caliber of the interns. I can tell that I've had interactions with people from all of the top 15 business schools. Which has been a great opportunity not only to expand my network, but also to realize that The University of Michigan, Ross Business School, is very well positioned in the MBA market. Now, starting my second week, I have to confess that going back to work after eleven months, is like working out, you need to keep up with your condition! It is not a big deal, but it is something that needs to be practiced again. Additionally, as it has been for other classmates, when defining deliverables, it is not as easy as I had thought. I realized that my project is more ambiguous than I though, as it has to do with launching a new business model, which deals with increasing revenues, strategy and marketing. As a result, there are some roles that are still unclear in my team, but, the upside of this is that I am having the opportunity to work in something entrepreneurial, something very rare in a big organization like Citi. (You may have seen that also Citi just turned 200 years, and it is just starting the 3th century of life ). The project has been great to leverage on my previous MAP experience as a team-member and on my Strategy classes. So far, I can tell that the project has exceeded my expectations, even though I still have to figure things out and develop many frameworks to deal with the unknown of a new business model.
I will keep you posted.
Miguel
Sunday, June 17, 2012
Working Smarter
When it comes to getting work done, I've found that most of the people in the office with more experience are willing to give feedback and lend a hand to our group of interns. After all, none of us have significant real world experience. Their advice has helped a lot in knowing what to focus on and look for. One of the big takeaways so far has been the importance of developing work in a manner, such that anybody could understand the message by looking at a slide. It makes sense considering that investing activities are not exclusive to highly educated or sophisticated individuals. While we still need to make sure our research checks out and that all the work is accurate, keeping it understandable seems to be a very important point to remember for presentations and explanations.
Working with supervisors has been relatively enjoyable so far. Most, as mentioned before, are generally helpful and willing to give guidance and explain what they want to see in our work. One thing all supervisors enjoy is hearing about interns and their social lives. Seriously, they love to hear about it. Moving on. At times, it can be tricky to work with multiple supervisors who have different objectives. However, I have found it easiest to collaborate with both supervisors and let them both take the credit for the great idea. I'm just hoping to keep my head down, learn a lot, and get new insights from more experienced professionals. It will be interesting to see if this strategy can work all summer long.
Tuesday, May 1, 2012
Looking forward to my summer internship
Sunday, August 14, 2011
Good bye!!
Hi all,
Well, the time has come.. this is the last week of my internship!!! This week i will do my final presentation, and we will also know if we have an offer for the full time. Regardless of the outcome, I am very happy with my internship. I have enjoyed working at Citi and I am impressed by how this company has overcome their bad times and reinvented themselves. Citi’s current strategy reflect their learning process from past mistakes, and their self-awareness capacity to take the best of what they have and only fight the battles they can win.
I think this is what we, as professional, should also do this kind of exercise to have a successful career. I think that the more conscious we are about our strengths and weakness, the better professional decision we will take. I will definitely do it after a finish the internship. Now, I want to share with you 10 pieces of advice that our last summer speaker, Citi’s Vice-president, gave to us. I think it was the best speech of the summer, as he talked what should be also keep in mind to have a successful career.
1. Know the difference between data and insight
- data is now commoditized with advent of Internet
- the way to add value is to bring out the insights from the data that are not available elsewhere
2. Learn how to focus on the big picture
- even early on in our careers it is important for us to break out of our narrow scope and understand the reasons for our work
- don’t be afraid to ask managers to explain how work fits into the puzzle
3. Learn how to prioritize
- always more things than you have time for, though many of those end up falling by the wayside anyways
- time is a valuable resource and using it effectively is an important skill (time management is crucial)
4. Learn how to be self aware
- we all have a tendency to overestimate how good we are
- need to understand core strengths and development needs
- don’t be afraid of asking for frank opinions from others
5. Need to ask for feedback real time
- feedback tends to be sugar coated because frank feedback usually is met with pushback
- does a disservice to me and the organization as I am not addressing the development areas and reaching my full potential
- feedback at 6 month or 1 year mark is based on an image that the reviewer has formed over that time, will not be as specific and actionable
- should ask for feedback after every meeting/presentation while thoughts are fresh on the mind of the reviewer
6. Learn how to take intelligent risks
- people tend to look for easy targets
- best coaches are those that push you beyond the limits of what you thought was possible
- sometimes we need to go outside of our comfort zone
7. Learn from mistakes and move on
- if we are not making mistakes, we are being risk averse and doing things that are too safe
- successful people make mistakes but thought process that led to mistakes are sound
- no one gets better by being right all the time
8. Focus on exploiting strengths, not mitigating weaknesses
- no one is perfect, successful people capitalize on what makes them distinctive and find people to complement them (need to be self aware)
- as an exercise, we should be able to easily articulate what our core strengths are
9. Need to find sponsors in life
- not the same thing as a mentor (who gives the same advice to everyone)
- sponsor believes in you, creates opportunities for you, protects you, and promotes you
- be aware of the common types of sponsors
- Care Giver (parent figures),
- Visionaries (inspire to do great things)
- Sages
- Relentless Coaches (push you to go beyond what you can do)
- Godfathers (help you as long as you help them)
- understand who are the people who will truly be your sponsors (be aware what type of sponsor they are)
10. Pass the Wall Street Journal test
- need to be very careful about what you send around in emails
- not private communication - emails are stored on company server
- will what I am about to send via email be embarrassing if put on the front of the WSJ?
Hope you enjoyed and find as much valuable as I did, and hope you enjoyed the rest of summer before going back to the school.
Best,
Shila Arias
Sunday, August 7, 2011
End Strong?
Sunday, July 31, 2011
Great week!
This past week has been crazy! This has been the group project week, when we work in groups of four in a project for a different area than we are working for our individual project. We only have 5 days work on it, it is a full time project but still time is really short. In my case, my project was in the Marketing Area. We were assigning to design a new strategy for mobile banking, generate new ideas to improve the mobile experience and double the number of users by the end of next year.
When I first heard about the project, I was really excited because I think it is a hot topic now, as baking is changing and digital channel are getting more and more important. At the same time, when I thought about group project, I remembered MAP. This group experience has been amazing, I think Citi has done a great job about choosing people that has similar characters. Besides that, I think what I learned in MAP about group management helped me to be a better team member.
Well, we finished the project on Friday really late, but we are done. We are going to present on Thursday, so I will let you know how it goes. I would like to spend a few lines telling you about something else about Citi. I knew I was joining a great company when I entered Citi, I also knew they have had serious problems during the crisis (and those we one of my concerns). Being inside, I have been more than surprise about how they see the past times and how are they see the future of Citi. They have a very clear strategy and what they want to be and everyone in the company is aligned. I still don’t know if I want to stay with Citi for the full time, but it is because of my personal goals. But I can say is that this is a really good time to join Citi, as they have a great challenge ahead, how to execute the great strategy they have and how to bring the company to the leading place they have in the past.
Hope you enjoyed the post and hope you are enjoying your last internship weeks. I will keep you posted.
Best,
Shila Arias
Sunday, July 3, 2011
Balancing work, training and social events

In parallel, as part of the Internship program, Citi organizes a speaker series program where, once or twice week, different senior representatives from the bank talk to all Citi Summer interns. So far, we have heard the CEO, CFO and Chief of Technology Office. Additionally, we, the Consumer Summer Associates, have weekly lunch sessions with different senior managers from the Consumer Banking group, so they can talk about their areas and let us know beyond the areas we are working on. So far, I can say that I have learned a lot from all this sessions, and equally importantly I have heard amazing stories about professional experiences within Citi.
Last, but not least, we also have social events included in the program. For example, we have had happy hours with ex-summer associates (and now full-time employees), or networking events with Consumer Banking senior managers; and this incoming week we have a picnic with the Finance Summer Associates. Besides this, we have named a Social Chair in our group, so we also have our own happy hours and weekly lunches, so we have a lot of social activity.
I feel really lucky to been in this program, as not only I am working in a great project but also, I feel Citi is really concern about us to learn more about banking and Citi. And obviously, I am having a lot of fun with my peers in the program. As I mentioned in the previous post, our group is a really diverse group, you can see it in the picture I above. We took this picture in our visit to Citi’s Union Square branch, Citi’s flagship branch in NY, as this is how they want to be in the future. It is great; I suggest that if you are in NY, you go there!
Hope you enjoyed the post.
Shila Arias
Sunday, June 19, 2011
Settling down in NY
Sunday, June 12, 2011
Goldman Haven
Friday, May 6, 2011
New York, New York!!!
I am Shila Arias, first year MBA from Peru. I am going to be in NY for the summer working in Citibank in the Consumer Banking Program. This is a 12 weeks program developed for MBAs interested in Consumer Banking, thus they have projects in different divisions such as Retail Bank, Citi Cards, Commercial Banking, Consumer Marketing and Internet Office and Small Business.
We are a group of 15 interns and the program is divided in two parts: an individual project and a group project. I will spend the first 8 weeks working in my project, which I don’t know yet as Citi has just sent the list of projects to be ranked and we are going to be assigned to one of our top choices. I hope I got the one I want!!! Then, we will be assigned to groups of 4 or 5 to work the remaining 4 weeks on different projects, makes me remember MAP!!!
I have been born and raised in Peru, so this is the first time I will work outside my country. I am really excited about this experience as I know I will learn tons of things about consumer banking. Obviously, I am also excited to be in NY for the summer, I think that I will have a lot of things to do, see and shop :)