Final thoughts- Never stop learning

-Hi everyone, I am one week away  to finish my internship, so this last blog may reflect some mixed feelings. Of course, I want to go back to business school, but as I’ve been saying before, my internship has been a great experience.  First, I had relevant and very interesting projects, second I have a great work-life balance that allows me to take advantage of NYC and third, New York itself, which is a great city to be in the summer with tons of free activities.

To wrap up my blog series, I am going to talk about the final presentation. During my last post I talked about a group project, do you remember that? Well, once we submitted the project, we needed to present to the top senior leaders of the organization, our managers and the rest of summer interns. Basically the auditorium was filled with around 50 people. The combination of the quantity and quality of the audience were factors that created a very stressful, and busy week. I am not the type of person who likes practicing presentations, but given the context, we practiced 6 times. The good thing, is that the official presentation wen very well. We were able to convey a heavy-data-driven project, and all our international accents with some fun examples, which helped to engage the audience and make the presentation more interesting.  Two big take aways of this final presentation: Again, a group works in which is important to establish roles and identify peoples’ strengths to divide better the presentation and set a positive tone, or simply manage the flow.

 Also, as international student, I would say that I had to step back and be humble to asses this US professional landscape, learn more things and be very open to feedback. Back in Mexico, I was so used to give presentations to big audiences and important people that I hadn’t had feedback for a long time ago, but in this context, I did, and it made me change my mindset for good, as I realized that there are always ways to improve. This conclusion was a constant during my internship. I got 6 years of work experience before coming to the MBA, and, at least for our group project, I was the one with more experience. I can say that this professional experience definitely  helped me to navigate Citi as a big organization, create good networks, solve business problems and approach the things that I was asked to do.

However, sometimes experience may cause less willingness to learn or take feedback. Nonetheless, I was impressed by the things that I learned from many people, as I’ve been saying, Citi is a very diverse organization, in every sense.  I found that I always had something to learn. Yes, I know, an MBA candidate has to be open to learn always new things, but the truth is that many times it is more a mantra than something that people take into practice. So, this summer I really practiced doing this, learning by doing and being very open to feedback with a true willingness to improve. Which in the end, may turn to be a good impression when feedback is internalized and put in practices. Not only for the summer, but also in general for a good professional life.  Finally, I think that by keeping this mindset, I am going to leverage more on my Ross classmates and learn the most during my last MBA year.

Networking is actually part of the job

Hello, this is me again. This time I am going to talk about networking in the office. Has been 5 weeks already of my internship, and as we have been advised in school, networking is very important at Citi, as at any other company.

The good thing is that Citi also knows this, so they foster networking among people in the organization. Even, for my first week, I ad already a mentor assigned. Every intern has one, so this mentor may help you to answer all the questions that you cannot ask to HR, and help you introduce to new people. She, my manager, and my teammates have been the main sources to be introduce to more people. And it started naturally, since in order to understand the projects or the landscape, it is important to meet with many people, and those people will refer you to other group, and so on an so for. Also, I reached out the people who interviewed me, and they also gave me more contacts. Now I have a list of people that I cannot find the time to schedule meetings with them. I would say that in this 5 weeks I have been successful at creating networks within the organization. Part of it has to do with my genuine interest of knowing more people and understand what they are doing. Which in the end will give me a better perspective to decide in case that a job offer comes. People have always different roles, backgrounds and experiences with the companies they work for, so networking for me is helpful for both understanding the organization and gaining future sponsors within it.  Since Citi foster this, as I said, it is relatively easy that you can meet with senior people, and in the end, those are the people who can give you a better advice. Another piece that has been critical, is come prepare to those networking meetings. It is like the process that OCD gave us for recruiting. First send a short e mail explaining who are you and you motives, schedule a meeting. And come prepare for it. Understanding your objectives and of course, have clear and smart questions. That is the way  they automatically will say. “You should meet x” so there you go, you have another contact. Ok, that’ it for now. I’ll keep you posted. 

A well-rounded work plan

HI Everyone, it has been a while since my last post. And time has gone pretty fast for my internship; I cannot believe I am halfway already. This is my 5 week out of 10. Currently, after having several discussions with my manager and teammates, I came up with a defined work plan. It was not surprising for me that some thing will be ambiguous, and that I would have to step up and starts my own work plan. By saying this I don’t mean that they didn’t know what I have to do, but I am saying that they were not 100% sure about what would my contribution look like. Which doesn’t surprise me, as in my previous work at P&G things were like this, but I can say that it is a much better way to learn things and develop different skills. It is like a consultant job, without the same pay but certainly without the same working hours. Well, to make the story short, I realized that I could match my personal objectives in terms of skills/experiences to gain, and what Citi needed. So I came with 3 different projects a) Develop a competitive analysis of different potential suppliers b) Develop the template/framework of the steps to follow in order to close a deal of a new business model, with the top retailers of US c) Asses the social media landscape and come up with a strategy that differentiates Citi (and its new business model) from other companies. It took me several meetings and talking with different people to gain sponsors for my projects. Citi, as any other big organization, works a lot with this corporate dynamic of aligning different stakeholders. However I am very satisfied with the outcome, as I will build experience in strategy, business development and social media. Now, in order to get things done, I built a timeline, develop and aligned different frameworks to approach each of the projects, and committed my deliverables, in a very specific way. For example, in the social media I will deliver an executive summary in a word document, and a deck with all the insights, next steps and success criteria. This may sound logic, but when it comes to people, everyone is different. I learned in my previous job that it is better to over communicate and set the right expectations, using measurable criteria. (Similar to the START concept we revised at MO 503). It happened some times before that if these things are not stated, there may be some miscommunications. The other thing is that in big companies, that work as matrix organizations, you never know when a person working close to you moves to a different role or simply leaves the company, so it is very important to have a clear work plan.

That’s it for know, but I’ll keep you posted.

My first two weeks in New York Citi- Part 2 of "from CPG to Banking"

Hello everyone,
Has been a while since I posted my first blog. You may think that the title of this  second one is a miss spelling, however it is not. I just didn't want to be one more person talking about Citibank, as I just saw that my intern classmates have been very active.
The ver first week went by very quickly. We had a trainning during the whole week, along with some networking events and an speech of the CEO of Citibank consumer banking division, Manuel Medina Mora, who happens to be a mexican that has a long career in the banking industry. This conference, was just the cherry on the cake that confirmed the things that I am enjoying at Citibank. First. Diversity of backgrounds, and second,  approachable senior management. As I consider both relevant elements when it comes to build a strong organizational culture. Also, they come very useful when evaluating whether I see myself  working for Citi in the future, because, from an international student perspective, I would not like to be working in a place in which thediversity in background is not appreciated. Another thing that I have enjoyed from the program so far, is the caliber of the interns. I can tell that I've had interactions with people from all of the  top 15 business schools. Which has been a great opportunity not only to expand my network, but also to realize that The University of Michigan, Ross Business School, is very well positioned in the MBA market. Now, starting my second week, I have to confess that  going back to work after eleven months, is like working out, you need to keep up with your condition! It is not a big deal, but it is something that needs to be practiced again. Additionally, as it has been for other classmates, when  defining deliverables, it is not as easy as I had thought. I realized that my project is more ambiguous than I though, as it has to do with launching a new business model, which deals with increasing revenues, strategy and marketing. As a result, there are some roles that are still unclear in my team, but, the upside of this is that I am having the opportunity to work in something entrepreneurial, something very rare in a big organization like Citi. (You may have seen that also Citi just turned 200 years, and it is just  starting the 3th century of life ). The project has been great to leverage on my previous MAP experience as a team-member and on my Strategy classes. So far, I can tell that the project has exceeded my expectations, even though I still have to figure things out and develop many frameworks to deal with the unknown of a new business model.
I will keep you posted.
Miguel

From Consumer Goods to Banking

Hi, this is Miguel Martinez, mexican MBA at Ross.  This summer I will intern at Citibank, within the Consumer Banking division. Although specific projects have not been released yet, I know that I will be working for Credit Cards in New York City.

I am very excited as this opportunity represents a change in industry. I come from the CPG industry, where I  developed experience/skills during 6 years at Procter & Gamble. I did  sales, business development, strategy, in-store marketing, and category management. Now, I will have to leverage on  those experiences and the soft skills to have a successful internship.

Coming from CPG helped me to being able to try another industry, as currently, many companies are focusing on the final consumer to deliver a superior "experience" that engages current consumers (create loyalty) and attracts new ones (bring more consumers) by matching the benefits of the product with the needs of the specific segment. Something very common in CPG, but not very adopted in the rest of industries. Specifically in my internship, I know that I will have to understand the consumer and propose specific actions/changes in the value proposition of a given category of cards segment, while understanding the dynamics of banking industry. The idea of the program, is to start in this credit cards track for the internship, and then rotate or have different assignments as a full time. The  program objective (internship +2 years of full time) is that in the end, the person has a well rounded picture of Consumer Banking industry, and takes more important roles.

Having to transfer my skills not only to a new industry, but also to a different country, are the things that I see as the biggest challenges. Also, transferring skills is what makes me excited and at the same time makes me a little nervous, as I know that the culture in banking is very different than in CPG, not sure to what extent, but definitely I am anticipating to face different networking styles, and probably  different politic issues. On the other hand, I think that my knowledge about consumer behavior, and business acumen  will help me to navigate and have solid proposals. Besides, I already have a great test of transferring skills with my MAP (Enjoy, Chile), so I think that it will also help me to have a safe landing with Citibank.